Frequently asked questions
How is my order sent?
All MYSTEROIDS™ orders are sent via Royal Mail. For standard delivery, it’s sent First Class or First Class Signed For. Express Delivery orders are sent as Royal Mail Special Delivery Next Day Guaranteed by 1pm®.
All orders are packed in discreet packaging so there’s no need to stress about family or roommates snooping on your Order.
Do you only post to the UK?
We strictly only deliver to England, Wales, Scotland, Northern Ireland and the Isle Of Man. Anywhere in the UK.
Please contact us if you have any special requirements.
How long does delivery take?
We will dispatch your order within 48 hours of payment confirmation.
Average delivery times are stated below;
Express Delivery
UK: 1-3 working days
Standard Delivery
UK: 3-5 working days
How do i track my order?
Once your order has been dispatched, you will be notified via email and should be able to check the status of your order on the ‘Orders‘ Page. As for the tracking number – it’s not commonly shared purely due to privacy reasons and is used only when an order is not delivered/disputed. It guarantees that if the package is stopped – it will be refunded/resent to you. It’s common practice in this kind of business and is used in dark web markets too.
Made a mistake on the delivery details?
It’s solely the customer’s responsibility to provide the correct shipping details. If you have placed the order and have noticed an error – please contact customer support ASAP to rectify it via live chat or email. We do not provide reships on the occasion when the customer has not provided the correct shipping data.
Do i need to give my true details and do you keep them?
We do not need to know your true names except for your delivery addresses. Our Team does not share any customer details and you do not necessarily need to register with us. We hold our servers in a secure location and in case of intrusion – we will destroy the data physically.
I have not recieved my order - What should i do?
Our store has a 99.9% success rate on delivery as we take the packaging process extremely seriously. However, we believe that there might be cases when the package was lost/stolen when in the hands of the courier. If you have not received your order within the given time frame, please “Contact Us“. We will investigate the position of your package. If tracking data shows that your order is lost – we will provide a replacement free of charge. In the case your order has the status “Delivered” – no replacement is provided as we trust the courier data.
Do you offer returns?
Unfortunately due to the nature of our business and the privacy involved, we have to maintain – we cannot offer returns at this stage.